Category Archives: CustServ


One Thing: Make It Easy

One of my business mantras is this: if you are committed to #GetYourSlice,
make it easy for people to do business with you. Online and off.

Simple example.
You have a brick and mortar, store-front business, where people drive to you and park their vehicles.
Give us easy access to your front door!

Have you ever visited a business with limited parking out front and yet, you notice the company vehicles are parked as close to the entrance as they could possibly get?  I have, and it really sends a message that the business is unconscious; definitely NOT customer-centeredContinue reading